Privacy Policy
Last updated: 30 September 2026
Robina Chiropractic Wellness Centre (“we”, “us”, “our”) respects your privacy. This policy explains how we collect, use, store and share your personal information, including your health information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What information we collect
- Contact details such as your name, address, phone number, email address and date of birth.
- Health information such as your health history, symptoms, examination findings, X-rays and images, treatment notes and care plans.
- Payment and billing details and any private health fund or third-party payer information (for example, WorkCover or CTP insurers).
- Messages you send us by phone, text message, email, online form or social media.
- Website information such as your device type, pages viewed and how you arrived at our site, collected through cookies and similar tools.
Why we collect it
We collect personal information so we can provide chiropractic care safely, book and manage appointments, keep accurate clinical records, process payments and claims, meet our legal and professional obligations, answer your questions and improve our services. With your consent, we may also send you appointment reminders, care information and news from the clinic. You can opt out at any time.
How we collect it
We collect information directly from you at your appointments, through our online booking system and forms, and when you contact us. Sometimes we receive information from other health providers, insurers or referrers, with your consent or where the law allows.
Online booking and third parties
Online bookings are handled through a third-party practice management provider. Our website may also use services such as Google (including reviews and maps), Facebook and Messenger, email and text messaging providers, and website security and analytics tools. These providers have their own privacy policies and may store information outside Australia.
Who we share it with
We only share your information where it is needed to provide your care or as the law requires. This may include other health practitioners involved in your care, your health fund or insurer, our practice management and IT service providers, and government bodies or courts where legally required. We do not sell your personal information.
Text messages, email and social media
If you contact us through text message, email or Facebook Messenger, those messages pass through third-party systems and are not always secure. Please do not send sensitive health details through these channels. If you would prefer we contact you another way, tell us.
Cookies
Our website uses cookies to make the site work and to understand how it is used. You can turn cookies off in your browser settings, but some parts of the site may not work properly.
Keeping your information secure
We store records in secure electronic systems and, where used, locked paper files, with access limited to staff who need it. We keep clinical records for as long as the law requires (generally at least 7 years after your last visit, or until a child reaches age 25) and then securely destroy or de-identify them.
Accessing and correcting your information
You can ask to see or correct the information we hold about you. Please contact us using the details below. We may need to verify your identity and, in limited cases permitted by law, we may refuse access and will explain why.
Do you have to give us your information?
Giving us your personal information is your choice. However, we cannot safely treat you, book you in or answer your enquiry without certain details, so if you choose not to provide them our services may be limited. You may ask to deal with us anonymously or under a pseudonym where it is lawful and practical, although this is rarely possible for health care.
Marketing and how to opt out
If you have agreed to hear from us, we may contact you by email, text message, phone or post about appointments, care information, events and offers. Every marketing email includes an unsubscribe link, and you can reply STOP to a marketing text or ask us at any time to remove you from our list. Appointment and care-related messages will still be sent where needed.
Information you make public
If you post a review, comment or message on a public area such as Google, Facebook, Instagram or YouTube, that content is visible to others and controlled by those platforms. We are not responsible for what is published there, so please avoid sharing private health details in public places.
Combining information
We may combine the information you give us with information we already hold, and with website usage information, to keep your records accurate, improve our service and understand which of our channels people find helpful. We do this only for the purposes set out in this policy.
Related businesses
If we share information with a business connected to ours, it will be handled to the same privacy standard as set out here.
If our business changes hands
If the clinic is sold, merged or restructured, patient records may be transferred to the new owner. We will take reasonable steps to tell you and to make sure your records continue to be protected and available to you.
Sending information overseas
Some of the online tools we use, such as email, cloud storage, messaging and analytics providers, may store information on servers outside Australia. We take reasonable steps to choose providers that protect information appropriately.
If something goes wrong
If there is a data breach likely to cause serious harm, we will act quickly to contain it, tell affected people and report it to the OAIC as required under the Notifiable Data Breaches scheme.
On what basis we handle your information
We collect and use health information with your consent, where it is needed to provide your care, or where the law requires or authorises it. We use other personal information where it is reasonably necessary for our functions, to meet legal duties, or with your agreement.
Governing law
This policy is governed by the laws of Queensland, Australia.
Questions and complaints
If you have a question or a concern about how we handle your information, contact us first and we will respond promptly. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.
Changes to this policy
We may update this policy from time to time. The latest version is always on this page.
Contact us
Robina Chiropractic Wellness Centre
Robina Quays Shopping Centre, Shop 14a, 361 Robina Parkway, Robina QLD 4226
Phone: (07) 5562 1311
Email: info@robinawellness.com.au